ANZ Institutional Digital Services Status Page provides up-to-date information about the operation of ANZ Institutional's systems and services for users of ANZ Transactive – Global, ANZ Fileactive, ANZ Cashactive and ANZ Transactive - Cash Asia.

For more information, contact your ANZ Customer Service Centre.

Operational
Degraded Performance
Partial Outage
Major Outage
Under Maintenance
ANZ Maintenance Notification - Transactive - Global
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 2025 - 20:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 10/05/2025 20:00 AEST
End Time: 11/05/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the outage, ANZ Transactive - Global and associated applications will not be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 10, 2025 20:00 - May 11, 2025 02:00 AEST
ANZ Transactive - Global ? Under Maintenance
ANZ Transactive – Global Logon ? Under Maintenance
Accounts Balance & Transactions - Statements ? Under Maintenance
Commercial Cards ? Under Maintenance
Service Requests ? Under Maintenance
Payments ? Under Maintenance
Liquidity Management ? Under Maintenance
ANZ Transactive – Global mobile ? Under Maintenance
Foreign Exchange ? Under Maintenance
ANZ Fileactive ? Operational
File Processing ? Operational
API Gateway ? Operational
Balance & Transaction Reporting Operational
ANZ Fileactive - Website - Logon ? Operational
Austraclear Services Operational
NPP PayTo Services Operational
ANZ Transactive - Cash Asia ? Operational
ANZ Transactive – Cash Asia Logon ? Operational
Payments ? Operational
Account Statement and Other Reporting ? Operational
ANZ Cashactive ? Operational
ANZ Cashactive Virtual ? Operational
ANZ Cashactive Control ? Operational
ANZ Virtual Account Management (VAM) ? Operational
ANZ Cashactive Fusion ? Operational
Start of Day Processing ? Operational
API Gateway ? Operational
ANZ Cashactive - Logon ? Operational
ANZ Cash Management Central ? Operational
ANZ Cash Management Central Logon ? Operational
Client Money Management Operational
Start Of Day Processng Operational
API Gateway Operational
ANZ Cash Management Central - UI Operational
ANZ Transactive - Trade/ APEA ? Operational
ANZ Transactive Trade - Logon Operational
Trade Finance and Reporting ? Operational
Trade Finance payment processing ? Operational
Payments Processing ? Operational
ANZ Institutional Data and Analytics Operational
Data Insights Operational
Fees and Charges Operational
Other Services Operational
Customer Service Centre IVR service ? Operational
ANZ Commercial Cards Processing ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

ANZ Maintenance Notification - ANZ Cash Management Central May 17, 2025 18:00 - May 18, 2025 00:25 AEST

ANZ Cash Management Central Scheduled Change

Start Time: 1705/2025 18:00 AEST
End Time: 18/05/2025 00:25 AEST

Change Details
ANZ will be performing system maintenance on ANZ Cash Management Central services which will result in a service degradation.

During this period some User Interface Reporting, Account Opening and Payments API functionalities may experience reduced performance or availability.

Please ensure you complete your banking activities prior to this scheduled maintenance. We apologise for any inconvenience.

Impacted Geographies: Australia
Posted on May 08, 2025 - 16:03 AEST
May 10, 2025

Unresolved incident: ANZ Maintenance Notification - Transactive - Global.

May 9, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
May 9, 23:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 21:30 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 09/05/2025 21:30 AEST
End Time: 09/05/2025 23:30 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage. During the outage payment processing services will be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Singapore, Hong Kong and Philippines only.
May 8, 09:13 AEST
May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025
ANZ Incident Notification - Fileactive Connectivity
Resolved - This incident has been resolved.
May 6, 10:03 AEST
Update - We are continuing to work on a fix for this issue.
May 6, 09:41 AEST
Update - We are continuing to recover services however there are a number of ongoing impacts.

Fileactive

Inward/Outward file delivery via Fileactive is currently impacted, this includes payment and reply files.

Cashactive

Start of day processing is delayed and further updates will be provided.

ACMC

Start of Day processing has now been completed.

We apologise for the inconvenience. Please refer back to Status Page for further updates.
May 6, 09:38 AEST
Update - Services are currently being recovered and we are working through the backlog of processing. Balance and Transaction Reporting and Start of Day of day processing is delayed and we are expecting completion ~ 2 hours.
May 6, 07:02 AEST
Identified - The issue has been identified and a fix is being implemented.
May 6, 05:51 AEST
Investigating - Fileactive Connectivity
Start Time: 06/05/2025 05:00 AEST
Resolution Time: TBA

Incident Details
We are currently investigating an issue impacting ANZ Fileactive. Some Straight-through-processing (STP) and API users are experiencing intermittent connectivity issues and are unable to process payments and/or receive reply files and transaction reports.

We apologise for the inconvenience. Please refer back to Status Page for further updates.

Impacted Geographies: Global
May 6, 04:56 AEST
May 5, 2025
ANZ Maintenance Notification - Fileactive
Completed - The scheduled maintenance has been completed.
May 5, 02:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 23:00 AEST
Scheduled - ANZ Fileactive Scheduled Change

Start Time: 04/05/2025 23:00 AEST
End Time: 05/05/2025 02:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Fileactive services which will result in an outage.

During this period, Intraday Balance and Transaction reporting, will not be delivered during the outage window. Inward Osko Payments will be held and processed once all services are restored. Outward Payments will be rejected and customers will have to re-send after the outage. ANZ Payment Solutions, Cashactive API's, Cash Management Central API's and Fileactive API's will also be unavailable.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
Apr 29, 11:36 AEST
May 4, 2025
ANZ Maintenance Notification - Transactive - Global
Completed - The scheduled maintenance has been completed.
May 4, 00:00 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 3, 20:00 AEST
Scheduled - ANZ Transactive - Global Scheduled Change

Start Time: 03/05/2025 20:00 AEST
End Time: 04/05/2025 00:00 AEST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Global services which will result in an outage.

During the maintenance period access to the Commercial Cards menu will be unavailable intermittently but all other features within ANZ Transactive - Global and associated applications will all be available.

Please ensure you complete your banking activities prior to this outage. We apologise for any inconvenience.

Impacted Geographies: Global
May 1, 10:19 AEST
May 3, 2025
May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025

No incidents reported.

Apr 29, 2025

No incidents reported.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025
ANZ Maintenance Notification - Transactive - Cash Asia
Completed - The scheduled maintenance has been completed.
Apr 26, 10:30 AEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 00:00 AEST
Scheduled - ANZ Transactive - Cash Asia Scheduled Change

Start Time: 26/04/2025 00:00 IST
End Time: 26/04/2025 10:30 IST

Change Details
ANZ will be performing system maintenance on ANZ Transactive - Cash Asia services which will result in an outage.

During the system maintenance inward RTGS and NEFT payments will be rejected and all outward payments will be held and processed after the maintenance has been completed.

Please plan your banking activities accordingly and do not use the system during this time. We apologise for any inconvenience.

Impacted Geographies: India
Apr 24, 10:51 AEST
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